Management Case

Major concepts

definition of management

" management is the art of achieving the stated results by making use of the available resources"

definition or organisations

"A deliberate arrangement of people to accomplish some specific purpose"

tasks of management

line managers

supervisors, foreman leading hands

get results through other people

occupy a critical position in most organisations

middle managers

plant manager, service manager

generally "functional" managers

responsible for a single area of activity within a larger department

managers classified by function

functional managers

usually have technical expertise and are responsible for specialised functions within the organisation. I.e accounting

divisional managers generally have responsibility over a specific unit, product or geographical area

project managers

Efectiveness and efficiency

effectiveness= achieving the desired results

efficiency = achieving the desired results with a minimum of cost (lack of effectiveness)

functions of management

PLANNING= working out what is to be done-defining the goals, establishing strategies

ORGANISI NG=getting it done-determining what tasks are to be done, by whom and how

LEADING=seeing if it was done-telling people what to do, making sure everybody knows enough, keeping people happy

CONTROLLING=monitoring the work to ensure goals are being achieved, correcting deviations

Roles played by managers

A role is a set of related behaviours practised by someone in a particular position

MINTZBERG

INTERPERSONAL:

FIGUREHEAD eg Mayor Tim

LEADER people need a manager to believe in

LIASONalways