Characteristics and Environments of a Human Service Organization

Characteristics and Environments of a Human Service Organization

Holly Trice

BSHS 462

August 12, 2013

University of Phoenix

Human services organizations are agencies that form for the intention of serving the community. There are several types of human services organizations as well as several types of populations that help these agencies have a range of services offered. The success or failure of organizations is reliant upon various factors, including the characteristics of the organization and the environment. The object of this paper is to evaluate one human service agency's mission and values, how they are governed and staffed, stakeholders influence on the agency, marketing, public relations of the agency, and value of diversity demonstrated within the agency (UOPX, 2013).

Vision and Mission

The organization in this paper is the Department of Child Protective Services located in Texas (DFPS). The purpose of the Texas Department of Family and Protective Services is to protect children, the elderly, and individuals with disabilities from abuse, neglect, and utilization by connecting clients, families, and communities. The main goal of the agency is to make sure the children have a nurturing setting and a safe environment to live in. The CPS employees take several steps to ensure the children are safe from harm (DFPS, n.d.).

The DFPS vision is recognized for effective services, innovation, and to build strong effective partnerships with the clients. The Department of Family and Protective Services also provide successful guidance liable for the agencies procedures and communicates honestly with clients. The values of the agency are to protect the unprotected, provide quality services, strive for excellence, ethical, accountable, and to value their staff (DFPS, n.d.).

Governed and Staffed

The Department of Family and Protective Service (DFPS) policy and practice is governed by certain mandates in federal and state laws. The laws describe the license under which the agency operates and lay down the requirements with the programs, which include Child Protective Services (CPS) have to comply. Child Protective Services are first governed by the U.S. Constitution and federal law connected to child welfare. State laws are intended to make sure protections of federally mandated rights, which include the parent-child relationship, process, the right to be free from unreasonable searches, and basic rights that are at stake when CPS is involved in a child's life.

Department of Family and Protective Services are dedicated to hiring a diverse employee to relate with clients from every cultural of life. Bilingual (Spanish/English) applicants are preferred in most locations. There are four key programs that include Child Protective Services, Adult Protective Services, Child-Care Licensing, Prevention, and Early Intervention (DFPS, 2013). Child protection social workers need to have at least a bachelor's degree in social work or a related field, such as psychology or sociology. However, an increasing number of child protective social workers have a master's degree in social work or some even have doctoral degrees. Although the educational requirements vary by state, there is often a preference for candidates who are bilingual, especially for positions in metropolitan or urban areas (Miller, 2013).

Stakeholders

Engaging with stakeholders to assist with separated parents and his or her children is a key driver for the company. Stakeholders provide advice and assistance to separated parents, and he or she encourages input about issues and opportunities to improve processes and service delivery. Stakeholders are anyone who helps to support the customers whi include advocacy groups, legal community, professional associations, and local government departments (DHS, 2013).

Collaborations