Rooms Division
Essay by Woxman • September 15, 2012 • Study Guide • 424 Words (2 Pages) • 5,373 Views
2.1 Analyse the roles and responsibilities of a range of accommodation and reception services staff.
Inspection is the function of scrutinizing a process, procedure or even a service to insure that all the requirements are fulfilled.
3.1 Discuss legal and statutory requirements that apply to rooms division operations.
Quality improvement and management, there are various methods, approaches and principles that are in use.
4.1 Evaluate services provided by the rooms division in a range of hospitality businesses.
Kaizen and Six Sigma are quality improvement tools that enable organizations to improve processes and implement a quality product.
2. Task 2
1.1 Assess the importance of the front of house area to effective management.
Definition of Quality is not the same by two individuals or two businesses; it means different to different people.
2.1 Discuss the key aspects of planning and management of the front of house area for a given hospitality operation.
Inspection is the function of scrutinizing a process, procedure or even a service to insure that all the requirements are fulfilled.
3.1 Critically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation.
Quality improvement and management, there are various methods, approaches and principles that are in use.
3. Task 3
1.1 Assess the importance of property interiors and design to effective management.
Definition of Quality is not the same by two individuals or two businesses; it means different to different people.
2.1 Discuss the critical aspects of planning and management of the accommodation service function for a given hospitality operation.
Inspection is the function of scrutinizing a process, procedure or even a service to insure that all the requirements are fulfilled.
3.1 Analyse the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation.
Quality improvement and management, there are various methods, approaches and principles that are in use.
4. Task 4
1.1 Perform revenue/yield management activities to maximise occupancy and rooms revenue.
Definition of
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