Recruiting for the Ritz-Carlton

Recruiting for the Ritz-Carlton

Questions:

1. Describe why a strategic approach in recruiting was crucial at the Ritz-Carlton.

Ritz-Carlton has a unique brand image so to if a new hotel was to be opened under the head, the quality and level of service need to be at the same level as expected. So for that the focus of process must depend on the candidate's needs, and the candidate experience. Managers are the delivery system. Although corporate recruiting designs the process, managers "deliver" and execute a significant part of that process. As a result, hiring managers must understand its elements and support its precise execution. The very best recruiting processes builds "relationships" with potential applicants over time in order to increase their level of trust and interest. Unfortunately, no amount of benefits or job features will be convincing to high-demand applicants without this level of trust. Because all candidate-screening processes have flaws, stretching out the assessment process over time allows you to learn more about the candidate and decrease the chances of making a bad hire. The best approaches are designed to take advantage of the fact that a target candidate's willingness to consider a new job changes quite rapidly, as a result of changes in their own job and organization.