Managing for Quality

CH1 question #1

Discuss how either good or poor quality affects your personally as a consumer. For instance, describe experience in which your expectations were met, exceeded, or not met when you purchased goods or services. Did you experience change regard for the organization and / or its product? How?

The first thing turns into my head is the relationship between quality and price of production. Generally the higher price product has higher quality, but sometimes the quality of production will not met the consumer's expectations. When the quality not met my expectation, I don't have any more interesting about this production, and it does directly affect the regard for the organization. When the qualities of goods exceed my expectation, I will have great felling about this production and have strong issue about it. If it's just met my wiling, it's cool to buy this brand and production for couples of time and looking for better product.

CH2 Discussion #3

Visit www.baldrige.nist.gov and find and read MCB's applications summary. Identify several" best practices" that MCB employs that might be useful to your own school for improving quality.

In the "Best practices" means MCB employees in order to improve the quality of your schools. First purpose is the learning outcomes of students. In many cases, we analyze we are facing transnational business, we have a better learning resources and as an international student, I should have the ability to understand the situation from a different idea. The second approach is the results and efficiency of the process of the products and services. Fresh young students facing the beginning of his career, passion and efficiency, should be considered in the first place. We are collecting information, experience and skills. The processing of these results can be a best practice. The last one is the practice of social responsibility, negligence, it is not only about me, but I think the same generation. We now live in a better environment. We can almost get everything we want, without suffering a lot, but in many cases, I believe that our efforts, our goal should be to the nations.