Managing Knowledge at Booz-Allen Hamilton

[pic 1]

TUNKU PUTERI INTAN SAFINAZ SCHOOL OF ACCOUNTANCY

COLLEGE OF BUSINES

BKAS3113 SEMINAR IN ACCOUNTING INFORMATION SYSTEM

SECOND SEMESTER 2015/2016

GROUP A

[pic 2]GROUP PROJECT:

MANAGING KNOWLEDGE AT BOOZ-ALLEN HAMILTON

PRESENTED TO

DR. HASLINDA HASSAN

PREPARED BY

DATE OF SUBMISION

30th MAY 2016

Table of Contents

Introduction Case        

1.        What are the obstacles to any KM system?        

2.                

3.        What are the Pros and Cons of KOL?        

4.                

5.                

Introduction Case

Booz-Allen is divided into two business groups where the first is the Worldwide Commercial Business (WCB), and it is serves major international corporations and the second business is Worldwide Technologies Business which is primarily serves various US government agencies but also some oversees governments.

The focus of this case is about the vision 2000 where Lucier led the formulation of V2K Brian Dickie. This case also contained four planks where the Knowledge Management supported the other three planks.

As the Knowledge Management had become more widespread, building on the interest generated by groupware technologies and academic notions of learning organization so it had cynicism. The firm need to charge the way it managed its Knowledge unless it could not deliver its strategy.

In   order to make a changes, the big part of innovative an organization is needed and it is also requires to be pointed.

1. What are the obstacles to any KM system?

1. Physical libraries

Libraries are very important to company to have it because the libraries are uses to keep all company data. It keeps all paper and CD-ROM documents and over the year this all documents will keep growth and make the process of storage become harder since the space become limited and unorganized.  Besides, the physical libraries also exposed to the unexpected events such as fire that will destroy all the documents that keep in the libraries.

1. Sharing of the firm’s intellectual capital

The intellectual capital is a knowledge asset of the company such as patents, trademarks, copyright, and other knowledge that important to the company in order to keep operating. For example in food industries, the intellectual capital of this industry was their recipes. Since they produce food they must have a particular recipe for their products and this recipe must be maintained their taste and the quality of products. Usually the person in charge in preparing the product is their chef, if the chef not share and teach other staffs to prepare for those recipes when something happen to the chef the others staff are unable to prepare the same recipes exactly like the chef did.

1. Client confidentiality

In implementing Knowledge Management system to the client, the firm should know and protect their client sensitive information from others competitors. Since the firm have variety of client that they serve, they must have some guideline to manage their client confidential data. In this case, Booz-Allen maintains the “Chinese Walls” that they use as a guideline in order to protect client data. All the important document of the client were kept by the team that serve those client and this document details should not be publish to the public because those information could affect the client and the firm as well in negative ways.

1. Communication of the knowledge

Some had argued that the data content of the document cannot be understood by the people who are not involved in the assignment. Since all the documents was prepared by the responsible person that involved in the client work, in some context this document could be understood by the responsible person and his team only.

1. What were the drivers behind KOL in Booz-Allen & Hamilton?

1. Client information management

Since the firm has many clients that they have long-term relationships, they need something that can keep all the information about those clients in one place. The number of client will keep growing in the firm and the creation of KOL with able the firm to centralize and store all the data of their client such as the reports. This is because the client will refer back to the firm so it will be easier the company to provide related information to the clients.

1. Electronic bulletin board system

This system already can be access by the firm where all the information such as resumes, company policies, and other documents are in the public domain that prepared by the innovation teams. The documents were indexed and being translated into English and the actual documents still remained in original language when it was written. However, this document can be downloaded but cannot be viewed online.

1. Time of operating

The time taken by the knowledge system to operate also gives big impact to the user of the systems. The objective of the KOL 1.0 is to avoid a long and drawn out IT project. In order to make the knowledge management system can be operates at any time, this feature are very important for the developer to focus on so that they can satisfied the client when implementing KOL.