Benefits of a Knowledge Management System

The Benefits of Implementing a Knowledge Management System

REDUCED COSTS

- A Knowledge Base reduces workload across organization (IT, Customer Support, general staff) by providing a single location for students to go for most common questions, and IT issues.

- Simplified Administration because information being centralized instead of different versions existing in many locations.

- Access to all information is controlled in one place with group based permissions and access control

- Document revisions saved automatically when document is updated and updates are available to everyone immediately.

- Less time searching for relevant information, benefiting teachers, administration, IT and executive staff

OPTIMISE INFORMATION MANAGEMENT

- Simplifies collection \ organization of information across the university

- Instant indexing of PDF\word documents when uploaded, enables powerful search feature

- Present different users (teachers, admins, students) with only the that is relevant for them

ENHANCE BUSINESS INFORMATION

- Improve knowledge by understanding the usage patterns

- Rating\feedback mechanism helps identify where document improvements are needed

ENHANCE COLLABORATION

- Better student outcomes because ideas and information shared more easily

- Better outcome for university through better collaboration between different departments

IMPROVE QUALITY OF KNOWLEDGE

- The Knowledge Management System organizes and presents information in an intelligent manner.

- This improves the quality of knowledge which is available to all users (students and university)

- It is easier to find the relevant information with powerful searching \ filtering

- And can sort information by most popular, most recent, highest rating etc.