Gaining a Deeper Understanding of the Problem

GAINING A DEEPER UNDERSTANDING OF THE PROBLEM

Gaining a Deeper Understanding of the Problem

Patricia A. McGlown

Dr. Sharon Korth

EDD 8100

November 25, 2012

December 10, 2012

Gaining a Deeper Understanding of the Problem

Discussion Part One:

The key issues Ashley Wall discusses with John, according to Skinner and Beckman (2008)

is Jim Collin's theory of moving from good to great. There is immense job satisfaction and high

high turnover among the line foremen at Treadway. The line foremen are in a conflict

relationship between union and management. The foremen were giving limited

opportunity for career advancement, and faced with the demands of Treadway to look the

reasons for low productivity. Solving these problems required rethinking the philosophy

that guides workforce management and changing the Treadway culture. In the Treadway

Tire video clip, Ashley discussed with her John, who is retired as a head executive, issues

Gaining A Deeper Understanding of the Problem

that she must take steps to solve at Treadway.

Key Issues

In the Treaway case, the issues mentioned were the insufficient training and the turnover it caused in foremen positions. The majority of the new foreman were linemen within the

Company. When the linemen accepted the job they did so without the proper training.

According to Robert Henry, personnel manager, a lot of foremen were put on a line

before they have enough knowledge of the job description. The general supervisors

expect them to "sink or swim". (Henry, 2007).

Another mistake involving the company was the reduction of training in an effort to cut costs.

Ultimately, this was going to increase the cost to the company through the high turnover rate

and inefficiency. The high turnover caused numerous other workers to taken on extra shifts.

the other increase came from hiring employees outside the company to replace the ones that

resigned. By investing more time in training the foremen will let the employees know that

the company cares about its working force and that this could lead to other managerial

positions in the company.

Gaining A Deeper Understanding of the Problem

Recommendations

Ashley is the Human Resources Director at Treadway and began reviewing the mission

statement and vision. It seems all institutions have these statements

but is Treadway living up to theirs if they have one. This was never stated in the information

article Treadway "Tire Company-Job Dissatisfaction and High Turnover-Lima Plant. "

Ashley felt that bringing the foreman together to work on effort and rework what they have

Gaining A Deeper Understanding of the Problem

now and align them with what they do on a daily basis.

At this point in the discussion, Ashley seems to be headed in the right direction as she is

Aware of Collin's argument that Level 5 leaders throughout an organization and that these

Folks need to be honored and involved in the decision making process. My initial concern,

was similar to John, that