Communication Process Model

Assignment 1.1 of Communicating in the Workplace

University of Phoenix

BCOM/275

Assignment 1.1: Communication Process Model

Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below.

Who was the sender? My Boss

Who was the receiver? Myself

What was the message? I am in a sales role and my position had changed and my sales quota was not established.

What channel was used to send the message? This was discussed with my manager and the Vice President.

What was the misunderstanding that occurred? Because it was never clearly explained as to what my new sales quota in the new role was going to be as I had asked over and over from both parts of management.

How could the misunderstanding have been avoided? It could have been avoided if it was clearly explained on paper and I was able to sign and adhere to it instead of not really trying to answer it so they would not be held accountable when it came time to pay out commsissions.

Bring your completed chart to class for sharing in small groups. After each group member has shared his or her example with other group members, answer the following questions:

1. What did you learn about the communication process from this activity?

I learned that the message from the sender needs to be clearly delivered and that all parties understand and there are no differences on how it can be read.

2. What seemed to be the main causes of the misunderstandings?

The main causes of the misunderstanding is that the two levels of management did not properly discuss with each other and therefore did not want to give answers or direction because they were unsure of what the actual answer was.