City of Hampton

City of Hampton

Performance Management Form

Employee Name 1

Section A: Job Responsibilities/Goals (Use extra sheets as needed.)

Job Responsibility/Goal 1: Use the automated library system to check out and check in library materials. Inspect returned materials for damage. Process materials to prepare them to go back on the floor (case DVD's and CD's, sensitize/desensitize books, videos and magazines). Sort books and AV materials by classification number and distribute them to appropriate carts and holding shelves. Search for items lost in transit or are on hold but are on a trace status.

Evaluative Comments (Mid Year and End of Year):

Job Responsibility/Goal 2: Register new library patrons and inform them of our policies and procedures. Alert patrons to overdue fines and how to resolve them. Conduct computer searches to locate library materials for patrons. Responsible for printing overdue and hold notices and processing them for delivery. Answer directional questions in person and by telephone, supply general library information, and refer patrons with more complex inquiries to appropriate staff members. Answer all incoming phone calls and forward calls to other departments.

Evaluative Comments (Mid Year and End of Year):

Job Responsibility/Goal 3: Customer Service - With a courteous, friendly attitude and an approachable, efficient manner, we provide customer satisfaction and delight. Creating a comfortable environment where patrons return with high expectations.

Evaluative Comments (Mid Year and End of Year):

Job Responsibility/Goal 4: Responsible for opening and closing of the facility to the public. Monitor the anti-theft alarm gate, the fire alarm control panel and patrons with disruptive behavior. Responsible in emergency situations to follow mandated procedures in clearing and securing the facility. Sign in organizations for the use of our public meeting rooms and supply equipment requested.

Evaluative Comments (Mid Year and End of Year):

Job Responsibility/Goal 5: Responsible for processing and maintaining materials that are not owed by the property of Hampton Public Library.

Evaluative Comments (Mid Year and End of Year):

Job Responsibility/Goal 6:

Evaluative Comments (Mid Year and End of Year):