Analyzing Organizational Communication in La Quinta Inns & Suites Usa

Analyzing Organizational Communication

Organizational Communication – BADM

Master in Business Administration Group 136

Southern Nazarene University

Kep Keoppel Ph.D.

Muhammad Salman Nasir

                                              March 26, 2015

Analyzing Organizational Communication in La Quinta Inns & Suites USA

Introduction

Organizational Communication

        The organizational communication is the most essential consideration that can ruin the business and stop the workflow in and out of the organization. This communication has two main sections. The first section includes the communication among the employees and the managers of the organization, and the second one covers the communication of the organization staff with the customers (Phillips & Brown, 1993). There are many ways to analyze the organization communication. But, the common things among all them is that those organizations which are handling their communication flow effectively usually get the extra advantage of good working. The communication can work from top to bottom i.e. from high authority to low staff managers and can move in parallel way from one employee to other. The organizations like hotels, resorts and airlines need more effective communication skills so, that they can expand their services on the global scale. In this paper organizational communication in La Qunita Inns and Suites in USA will discuss briefly.

Overview of company

        La Quinta Inns and Suites are the largest hotel chain in U.S.A which is operated by a single owner. It starts its working in 1968 and from the beginning to now they have expanded their hotels in 29 states of U.S.A (La Quinta Inns, Inc. History, 1995). The organization provides the affordable price hotel services in different locations. They are limited service hotels, but they offer the necessary services to the tourists and travelers. The company has more than 9000 employees and they are increasing day by day because the organization is expanding its business to other countries of Europe like Canada and Mexico. The organization has slogan “wake up on the bright side” (Our Company) which clarifies the communication effectiveness and positivity.          

Body

Strength

Training of the Employees. The employees training sessions improves the way of communication skills. La Quinta Inns & Suits has started the communication effectiveness practices through special trainings of the employees. In these special trainings, the managers record the different employee’s experiences related the working and managing the hotel in videos. After that, they usually share these videos with other employees to give them an opportunity to learn from each other’s experience and expand the way of organizational culture. The video training sessions are decreasing the differences among the employees and they are developing friendly relationships in which they can work and learn with full interest and happiness without any burden and mental stress (Video Engages Employees and Guests at La Quinta). 

Cooperative Culture. In all the organizations, the cooperative culture supports the smooth flow of information. La Quinta Inns & Suits has an effective cooperative culture. All the employees link with a strong chain from high authority managers to the low staff workers. They are cooperating with each other. And they are discussing the issues which the organization is facing today to find out the solution (Kyriakidou & Gore, 2005). The cooperation among the workers improves the service quality in hotel management and this is the main reason by which the La Quinta Inns & Suits get the high rank in past many years in quality and productivity. In this culture, if the worker faces any problem because of any reason then he can contact his manager. Instead of humiliating him, he will surely help him in sorting out the problem.

Effective Team Meetings. The organizations which have the expanded business circle needs the working teams to drive out all the responsibilities. These teams can communicate with each other in meeting sessions. La Quinta Inns & Suits has expanded hotels in different states of U.S.A.  All the different branches have managerial teams. The flow of ideas and information in different branch managerial team usually fulfill by the online and face to face meetings. In these meetings the general manager hears the problems of the managers, and after that through effective discussion they find out a proper solution (Woodman & Sherwood, 1980). Online meetings support the teams in the time of emergency or serious issues. The managers by sitting at their workplace communicate with each other using the internet services like Skype etc. The team members can also communication on the daily basis using the phone calls to manage the booking and receiving of the guests. These effective team meetings help the La Quinta & Suits in developing good relationships with all the managers and employees. They learn from each other problems and the work for a common cause which is the success of their organization.