Troubleshooting Laptop Problems in Windows Vista

13.5.3 Optional Lab: Troubleshooting Laptop Problems in Windows Vista

Problem 1

What problem did you find? Cracked screen

What steps did you take to determine the problem? Restarting the laptop for verification

What is causing the problem? Laptop was dropped several times

List the steps taken to fix the problem. Unscrewed the screws, thoroughly examined the screen, remove the screen, and replace the screen.

Problem 2

What problem did you find? Infected with several viruses

What steps did you take to determine the problem? Locating and detecting the virus

What is causing the problem? Downloading inappropriate video's, photo's, and games

List the steps taken to fix the problem. Detected the virus, determined the virus,

Problem 3

What problem did you find? Damaged OS

What steps did you take to determine the problem? Determining the cause and solutions

What is causing the problem? Overheating and usage

List the steps taken to fix the problem. Replaced the OS, Installed the OS, and tested the OS

Problem 4

What problem did you find? Infected with several viruses

What steps did you take to determine the problem? Locating and detecting the virus

What is causing the problem? Downloading inappropriate video's, photo's, and games

List the steps taken to fix the problem. Detected the virus, determined the virus,

Problem 5

What problem did you find? Damaged CPU

What steps did you take to determine the problem? Determining the cause and solutions

What is causing the problem? Over heating due to broken fan

List the steps taken to fix the problem. Bought a new fan and cooling device, repaired the CPU, installed fan and software for CPU

Local Laptop Repair Company

1. What different types of services are offered by the repair company? Online and remote technical support

2. What brand(s) of laptop computers can be repaired at this repair company? PC's And Mac's, Apple, Toshiba, Dell, HP, Sony, Acer,