Toyota Motor Corporation

UNIVERSITY OF CAPE COAST[pic 1]

COLLEGE OF AGRICULTURE AND NATURAL SCIENCE

SCHOOL OF PHYSICAL SCIENCE

DEPARTMENT OF COMPUTER SCIENCE AND INFORMATION TECHNOLOGY

PS/ITC/15/0023

STEPHEN ADDO HAYFORD

ASSIGNMENT 3

INFO 105: MANAGEMENT STUDIES

CASE APPLICATION 1: OUT OF CONTROL

Question 1.

 Using Exhibit 2-5 and the information from the case, describe the culture at Toyota Motor

Corporation. Why do you think this type of culture might be important to a car maker?

Answer

Using the exhibit 2-5 the Toyota Motor Corporation has the aggressiveness, attention to details and team orientation culture. The degree to which employees were expected to exhibit precision, analysis and attention to detail and were aggressive and competitive rather than cooperative, they also organized themselves in team work rather than individual.

Also, based on the information from the case, Toyota Motor Corporation has innovative culture. They paid attention to details and tried to innovate things and they worked in team so the risk was uncertain.

This type of organisational culture might be important to a car maker because Toyota owns a percentage of the car industry’s market and in spite of their organizational culture shift due to poor innovative risk taking when it came to quality, other carmakers should find Toyota’s beginning culture to be the reason for their continuous success and growth.

Question 2

How do you think a long-standing culture that had such a strong commitment to quality lost its ability to influence employee behaviours and actions? What lesson can be learned about organizational culture from this?

Answer

There are many dimensions to an organization’s culture and a few of them could have accounted to Toyota’s relation with its employees. Firstly, attention to details is a necessity when it comes to quality assurance. The degree to which Toyota’s employees were exhibiting precision, analysis, and overall paying attention to the quality content of the car brought the reduction in the cars they were making quality. However, a lack of attention to detail comes from the degree to which the managers of the company focused on results or outcomes rather than how the outcomes were achieved. Therefore this made the organisation not to have a strong culture. The lesson from this case is that as the manager I must focus on how the outcome must be achieved and pay attention to the details and also make sure