The New Boss and Communication

Questions for Case Study 3.2: The New Boss and Communication:

1. Chapter 1 discusses the term "knowledgeable employee." Define the term and explain why or why not the term applies to Lynn and Mark. Use specific examples.

A knowledgeable employee is a person who understands the working environment and understands how to be a valuable asset to his or her organization. When it comes to Lynn and mark I think it applies to Lynn because she was making and effort to communicate. On the other hand Mark was too busy being sarcastic that he didn't take the time to listen to what Lynn had to say.( P.10) States that a knowledgeable employee know how to cope with changes It seems as though Mark was mad that Lynn was chosen to be head of the new department he did have the most seniority. It also states that a knowledgeable employee understands management and the role of the manager. Mark was not respecting Lynn role as head what so ever he kept cutting her off from the conversation and he was taking over the meeting instead of letting Lynn do her he position. But then again the books states that a person who is just an employee may understand none of the things it take to be a knowledgeable employee that's probably why the company chose Lynn to be head of the department.

2. Using the nine-step decision-making system: a logical approach to problem solving, describe (step by step) how Lynn can apply the model to resolve her problem with Mark.

The book states that p.57 problem solving and decision making can be related it says that they have differences and a major one is problem solving it is used for solution needs to be created and decision making is used when a solution needs to be identified. In the case of Lynn and Mark they didn't come into the meeting with a problem they developed it during the meeting with mark being aggressive. Lynn needs to first recognize the problem and let Mark know that he is out of control and that she is in control. Lynn already know that there is a problem because Mark feels like that should be his position and not Lynn. She needs to let mark no what she expects from him let him know that she value his idea but it is a team involve and she would like to get more feedback from the employees before she just run with his idea. Lynn needs to get everybody together to gather each others opinion to see which best fits the situation so they can all get it right together instead of having to do it all again, and everybody can be satisfied.

3. Nonverbal communication is a component of communication. What types of nonverbal communication did Mark exhibit? List the types, discuss them and explain the "message" they sent to Lynn. If you were Lynn, what type of nonverbal communication would you exhibit during this conversation and why?

(p.82) States that actions speak louder than words.