Supporting Organizational Practices

Introduction

The training and performance of employees are a reflection of a company's capabilities to provide services or product to consumers no matter the business. Companies want to retain profitability, while maintaining high quality performance in their market and reducing cost. Increasing brand recognition is profitable and utilizing trained high performance employees that translates into a positive return for the company is a consideration of HR when providing extensive training and developmental skills for employees.

Profits

The Container Store is consistently listed as a top Fortune company to work for due to the company's relationship with their employees. This is due in large to the philosophies the company value and lives by on a daily basis. The company offers over 263 hours of training in an effort for their employees to be prepared to service the customer and assist in find a solution for the customer's storage problems that equals sales and profits for the retailer.

Quality

Quality trained personnel equals' value for companies and retains a returning clientele. Part of The Container Store approach is to provide an extensively trained and high performing employee; this is relatable to the customer as a high quality service retailer. When dealing with customer service, quality makes the difference between reaching profits objectives and losing customers to the retailer across the street. (Tindell, 1988)

Market Share

In providing the customer with a complete solution for storage problems, the company remains top in the market for customers seeking new ways of organizing their homes, offices and closets. By offering high quality and multi-functional products along with knowledgeable employees equals an increase in their market share. The company works with vendors and buyers to ensure that meeting customer expectations by the caliber and pricing of their products. (Tindell, 1988)

Cost Reduction

"1 equals 3" (Tindell, 1988) this means hire 1 good employee versus 3 mediocre employees. One excellent train, knowledgeable qualified employee can increase productivity for a company and reduce the cost of mistakes, clients and by paying the one employee above average companies are reducing payroll cost. (Tindell, 1988)

Conclusion

The training and skills of an employee is an investment in a company future and the presentation to other business partners and clients. Employees without extensive training and lackadaisical skills are ineffective for any business and costly in profitability. When organizations retain highly trained staff, this established a standard that is a benchmark for the company's reputations.