Support Strategies

Support strategies

• Payments

As payments strategy we want to offer our customers different ways in which they can perform them

Credit or debit card: The use of credit or debit cards is the indispensable method for any platform. Approved transactions will be deposited to the account with checkbook our company, the business day following transmission to the bank, minus the commission agreed by the type of card, with intent

PayPal: It is a form of online payment that gives security both sellers and buyers, makes it easy to accept payments on line, whether it’s a mobile device, tablet, or PC.

For integrate it  just need to copy and paste a short HTML snippet on the website to add a payment button for a single item or for a shopping cart.

The easiest way to add a Buy Now button to the website is by using the button creation tool on the PayPal website. As soon as add the button, can begin accepting payments on your website.

Also is important to integrete:

Payment Data Transfer: Receive completed transaction information when shoppers return from the PayPal website, and display a printable receipt; requires advanced programming skills. There are no charges for account opening or cancellations, no monthly fees.

The commission is as follows

[pic 1]

Instant Payment Notification : Receive messages about transaction payments and activity from PayPal through asynchronous, server-to-server communication and automate your online payments with your order fulfillment process; requires advanced programming skills;

Bank deposit: A method that can function as a good choice if the client does not have credit or debit card. The company must be affiliated to a bank, to provide your account number where customers deposit the amount of your order. A strategy for this payment method is that you can make the deposit from other Oxxo stores like 7-Eleven Farmacias Guadalajara, Go Mart among others.

This may be an acceptable method of payment if the customer does not receive their order quickly, since the amounts take 1 to 2 days to appear in your account of the company. For Mobil option, devices runs in mobile browsers with pages optimized for smaller mobile screens and mobile keyboards. .

Technical requirements for mobile:

It should be integration from the platform for operating systems on mobile devices have support for this.

Get the mobile application linked to our payment service via mobile

• Safety

As part of our strategies on providing security to our clients through clear information of all our processes and information to substantiate the company is a part of the proper operation of our website. We consider that the main points are the following

Introduction: 

There will be a section where customers can see the company information as to: what we do, what our vouchers, mission, vision etc.

Relevan Information:

The most important information should be visible and easy to find places for customers. This information must be clear and concise to avoid problems of ambiguity. The most important for us are the following policies

• Contract terms and conditions, the customer must agree before making any purchase, in a summary of the following points will come.
• Notice of Privacy
• Company Policy
• Shipping Policies
• Return Policy 

Information Collected: 

When we require additional information regarding it will be explained to this. In most cases, the purpose is to send mail about our products and promotions according to their profile.

Method of Collection: 

If we requested automated information will only be for asking customer to provide the mail, if the customer decide not to follow receiving it, will have easy access to stop the subscription.

Storage of Information:

The customer information should only be used for specific purposes, this information may not be shared or sold to other companie.

Contact details: 

If the customer needs counseling there are three channels of communication, chat, mail and telephone.

• Legal issues

The laws, policies and practices of consumer protection limit fraudulent, deceptive and unfair commercial practices. Such protection is essential to build consumer confidence and establish a more balanced relationship in commercial transactions between suppliers and consumers.The provisions apply to relationships between suppliers and consumers in transactions through the use of electronic, optical or any other technology.