Study on Samsung

Management Era

Key strength

Key short comings

Current applications

Classical

• Classical/Scientific

• Improved productivity and efficiency
• Job specialization

• Bureaucratic

• Documented way of doing things
• Process driven

• Administrative

• Everyone works towards one vision
• There is supervision from top to bottom
• Distribution of work is seen
• Focus is on the whole organization

• Classical/Scientific

• No empathy towards employees
• People were treated as machinery

• Bureaucratic

• Managers use power rather than personality to delegate

• Administrative

• Additional cost on supervision
• Barrier to communication E.g. solider cannot talk direct to his boss

• Classical/Scientific

• Apparel Industries
• Manufacturing E.g. Tea pluckers

• Bureaucratic

• Government organizations

• Administrative

• Military

Humanistic Perspective

• Human relations movement

• People were given recognition & treated well by mangers
• Employees enjoy the attention they received
• Productivity increased
• Strongly shaped management practice and research

• Human perspective approach

• Jobs are designed to meets peoples higher level needs and allow employees to use their full potential

• Behavioural Sciences Approach

• Organizational development
• Observations on employees
• Develop theories about human behaviour and interaction

• Human relations movement

• Productivity depends on employee satisfaction

• Human perspective approach

• Manager perception might affect the managing style

• Behavioural Sciences Approach

• Human relations movement

• Sales organization

• Human perspective approach

• IT organization

• Behavioural Sciences Approach

• Apparel industries

Quantitative

• Numeric way of improving productivity

• Less concern about human perspective

• Research and statistics organizations

Systems Thinking

• All sub systems put together work towards a goal

• Failure within one sub system will affect the other sub systems around

• Product based software development

Contingency View

• Adjusting according to the situation and presenting a suitable solution

• Org structures depend on industry and other variables

• Agriculture Industry

TQM

• Main focus is on quality
• Customer satisfaction
• Technology driven workplace
• Can apply it to both small and large organizations

• Time consuming

• Car industry (Automobile)

Innovative Management

• High customer impression
• Competitive advantage

• Lack of technology awareness

• Apple
• Banking
• IT
• Advertising
• Google