Six Sigma Brief

TO: XXXXXXXXXXXXXXXXXX

FROM: XXXXXXXXXXXXXXXXXX

DATE: September 10, 2011

RE: Assignment 4-1

Business Brief

Abstract

The goal of Six Sigma teaching is to create knowledge and take action to reduce cycle time, reduce defects, reduce variations, expand, and grow. Six-Sigma has a proven set of methods to help achieve this and let your business run more effectively and profitably. It is a way to stop delivering services with the restaurant inefficient and make your customers more satisfied. By eliminating defects within service delivery within the company will prove to be the success of the company. Customer that wait on their check for long periods of time especially when there is people waiting for a table is a profit loss and less customer satisfaction.

What Six Sigma offers

Six Sigma Will Help You to:

* Identify hidden waste and costs

* Identify and eliminate defects

* Increase profit margins

* Increase customer satisfaction

* Increase your employees' satisfaction and commitment

* Grow and expand your business

The bottom line: defects will slowly kill you. They will put you out of business. A small business can't afford to continue operating according

to the status quo--those defects could lead to extinction.

Define, Measure, Analyze, Improve, Control

After review of the business there are several issues that could be made so the company can become more profitable. The main issue is having customers wait for long periods of time for a table when there are tables of customers that are waiting for their check. This does not allow maximum customer within the hours the restaurant is open. There are customers that are losing out on the opportunity to come to the restaurant without have to wait 40-50 minutes. Currently there is 35 tables in the restaurant no including the tables at the bar area. There are only 3 waitresses that are trying to serve about ten tables at one time. This is too many tables for a waitress to wait on, serve, so continuous monitoring, and then take care of the bill for. This is something that needs to be considered since these waitresses also must make sure any tables in the bar area are taken care of as well. There are several ways to improve this process. The most important way to improve is to hire at least 2 more waitresses. This will allow