Riordan Manufacturing Inc Case Study

Riordan Manufacturing Inc.

Riordan Manufacturing Inc. (Riordan) is a plastics manufacturer in which Riordan Industries owns. Riordan is a Fortune 1000 enterprise and is an industry leader in plastic injection molding. Riordan Manufacturing has company plants in multiple states within the United States and one plant in China. Riordan took part in the takeover of a fan manufacturing plant and beverage containers plant with the expansion of a new plant in China (Apollo Group, 2005). With such growth Riordan has areas of the company that need effective management through a business system that will meet all aspects of the company. After reviewing Service Request SR-rm-012, Riordan is in review of its financial, accounting, human resources, legal, sales, marketing, and operations of the company.

After careful consideration, Riordan is looking to implement a new information system that will cover all aspects of the company. Implementing a new information system will eliminate many issues that Riordan currently has. Riordan is looking for a cost-effective solution that will eradicate all incompatible systems. Maintaining suitable and reasonable profits for the future is a mission of Riordan by ensuring that growth is obtainable. When making any company decision Riordan must keep in mind customer relations, employees, a healthy future, and focus, so there will be a continuous excellent future for customers, employees, and the company.

Company Overview

Riordan has grown in size and profit over the years but is currently struggling with multi-corporation and overseas corporate interaction. Riordan struggles because of a weak web interface and the amount of time billing takes to complete. In general operations are in place but need organization and be consistent at all company plants. Some or all other parts of Riordan can integrate into one business software solution. Riordan has a need for a complete business software solution so all departments are under one business solution umbrella. NetSuite® offers a business suit that can tie all departments and analysis into one solution. According to Optima Media Group (2006), Implementing customer relationship management (CRM) "could completely transform the way your company operates and will have major implications for people, processes, and technology" (Reveals CRM solutions that really work, para. 2).

Internet

The Internet page of the Riordan is a static site with no customer interaction or revenue generation opportunities. Riordan should develop a new site that provides visitors with adequate information and for potential clients who use the Internet for business transactions. Available company products and online ordering should be accessible through the website through a secure server. An excellent consultant who can develop and deploy such a site for Riordan through the features and benefits is NetSuite®. NetSuite® can provide a total Ecommerce database -driven web solution for Riordan Manufacturing. According to NetSuite® (2011), "NetSuite® provides you with the tools you need to drive growth in your ecommerce channel and streamline and automate your business operations" (Optimize Selling on the Web and Streamline Your Web Operations, para. 1). The site will host secure payment processing, shipping, and each day price or sales of items. The security firm ESET, to increase secure payments, develops SuiteFlow, which is an important aspect of NetSuite® (PR Newswire, 2011). The web page will consist of site searching, multi-language, and publicizing for web relate searches. NetSuite® provides a web analytics reporting system that monitors customer and visitor activity. International currency, purchase orders, and order tracking is available along with a knowledge base and trouble tickets in which NetSuite® business software solution supports.

Mission

Riordan's mission focuses on four key points starting with remaining the industry leader in research and development. Customer relations need to maintain in quality and implement innovative solutions for the company's customers. Complete employee training of roles and responsibilities should be at an all-time high. Future growth needs to withstand on a focus path to remain profitable. A complete business system like NetSuite® has the opportunity to provide the necessary tools and resources of a business system to Riordan. The ability to analyze business process unity, better decision-making process, and external relations can bring business success, and NetSuite® provides this in their business software solution.

Finance and Accounting

The finance and accounting at each of Riordan's locations is different. General ledger,