Nordstrom Inc Case Study

Nordstrom Inc. is a Seattle based company, founded in 1880 by John W. Nordstrom and family operated

Nordstrom prides itself and differentiates on having a cultivated family orientation among its workers; "The Nordstrom Way". The core of this motto is based on providing Customer Service like no one else, service above and beyond through quality apparel, upscale environment and an effort to cultivate trust with the customer base.

Patty Bemis, joined Nordstrom at 40, "lured by the promise of bigger income and status". She was consistently a top seller in her department. She notes that "working off the clock was standard and crucial to elevate Sales per Hour". She left following a disagreement with management, being forced to return to work after an accident. Lori Lucas, a Nordstrom's salesperson decided to quit her job following a 22 days streak without a day off. Having to attend meetings without pay and apparently phony motivational practices led to it, not to mention the stress to maintain standards that multiple associates seemed to fake such as customer's kudos feedback. Cindy Nelson, a top seller and "pacesetter" in a Nordstrom store in Bellevue with multiple customer commendations. She filed a law suit after being fired following accusations of wrongdoing stealing sales from other associates.

Joe Demarte, Vice-president of Ptest He admits that there is pressure. He explains Nordstrom's sales personnel have a commission based compensation called a draw which is measured as Sales per hour (SPH). Top sales people are named "Pacesetters".

Nordstrom Inc. is a Seattle based company, founded in 1880 by John W. Nordstrom and family operated

Nordstrom prides itself and differentiates on having a cultivated family orientation among its workers; "The Nordstrom Way". The core of this motto is based on providing Customer Service like no one else, service above and beyond through quality apparel, upscale environment and an effort to cultivate trust with the customer base.

Patty Bemis, joined Nordstrom at 40, "lured by the promise of bigger income and status". She was consistently a top seller in her department. She notes that "working off the clock was standard and crucial to elevate Sales per Hour". She left following a disagreement with management, being forced to return to work after an accident. Lori Lucas, a Nordstrom's salesperson decided to quit her job following a 22 days streak without a day off. Having to attend meetings without pay and apparently phony motivational practices led to it, not to mention the stress to maintain standards that multiple associates seemed to fake such as customer's kudos feedback. Cindy Nelson, a top seller and "pacesetter" in a Nordstrom store in Bellevue with multiple customer commendations. She filed a law suit after being fired following accusations of wrongdoing stealing sales from other associates.

Joe Demarte, Vice-president of Ptest He admits that there is pressure. He explains Nordstrom's sales personnel have a commission based compensation called a draw which is measured as Sales per hour (SPH). Top sales people are named "Pacesetters".

Nordstrom Inc. is a Seattle based company, founded in 1880 by John W. Nordstrom and family operated

Nordstrom prides itself and differentiates on having a cultivated family orientation among its workers; "The Nordstrom Way". The core of this motto is based on providing Customer Service like no one else, service above and beyond through quality apparel, upscale environment and an effort to cultivate trust with the customer base.

Patty Bemis, joined Nordstrom at 40, "lured by the promise of bigger income and status". She was consistently a top seller in her department. She notes that "working off the clock was standard and crucial to elevate Sales per Hour". She left following a disagreement with management, being forced to return to work after an accident. Lori Lucas, a Nordstrom's salesperson decided to quit her job following a 22 days streak without a day off. Having to attend meetings without pay and apparently phony motivational practices led to it, not to mention the stress to maintain standards that multiple associates seemed to fake such as customer's kudos feedback. Cindy Nelson, a top seller and "pacesetter" in a Nordstrom store in Bellevue with multiple customer commendations. She filed a law suit after being fired following accusations of wrongdoing stealing sales from other associates.

Joe Demarte, Vice-president of Ptest He admits that there is pressure. He explains Nordstrom's sales personnel have a commission based compensation called a draw which is measured as Sales per hour (SPH). Top sales people are named "Pacesetters".

Nordstrom Inc. is a Seattle based company, founded in 1880 by John W. Nordstrom and family operated

Nordstrom prides itself and differentiates on having a cultivated family orientation among its workers; "The Nordstrom Way". The core of this motto is based on providing Customer Service like no one else, service above and beyond through quality apparel, upscale environment and an effort to cultivate trust with the customer base.

Patty Bemis, joined Nordstrom at 40, "lured by the promise of bigger income and status". She was consistently a top seller in her department. She notes that "working off the clock was standard and crucial to elevate Sales per Hour". She left following a disagreement with management, being forced to return to work after an accident. Lori Lucas, a Nordstrom's salesperson decided to quit her job following a 22 days streak without a day off. Having to attend meetings without pay and apparently phony motivational practices led to it, not to mention the stress to maintain standards that multiple associates seemed to fake such as customer's kudos feedback. Cindy Nelson, a top seller and "pacesetter" in a Nordstrom store in Bellevue with multiple customer commendations. She filed a law suit after being fired following accusations of wrongdoing stealing sales from other associates.

Joe Demarte, Vice-president of Ptest He admits that there is pressure. He explains Nordstrom's sales personnel have a commission based compensation called a draw which is measured as Sales per hour (SPH). Top sales people are named "Pacesetters".

Nordstrom Inc. is a Seattle based company, founded