General Banking Division of Exim Bank Bangladesh

The objective of the study is to gather practical knowledge on banking system and operation. This internship gives us a chance to co-ordinate with the theoretical knowledge and the practical experience and to evaluate the performance of general banking & foreign exchange of Exim Bank.

1.2 Name and Location of the EXIM Bank

Export Import Bank of Bangladesh Limited is commonly known as EXIM Bank ltd. As the name replies a newly formed commercial bank but is the First of its kind of bank in Bangladesh. It has incorporated in Dhaka, Bangladesh as public Limited company and its head office is located at Plot # SE(F)-9, Road # 142, Gulshan Avenue, Dhaka-1212.

1.3 Historical Background of EXIM Bank

Export Import Bank of Bangladesh Limited that was named before as Bengal Export Import Bank Ltd. being newly formed commercial bank of the country with a distinctive identity was opened in 3rd August 1999, with the permission if Bangladesh Bank under Banking Companies Act-1991. The bank received the certificate of incorporation #C-37884(2164)/99 under the company act of 1994.

Exim Bank Limited was established in 1999 under the leadership of Late Mr.Shahjahan Kabir, founder chairman who had a long dream of floating a commercial bank which would contribute to the socio-economic development of our country. Mr.Nazrul Islam Mazumder became the honorable chairman after the demise of the honorable founder chairman respectively.

The bank has migrated all of its conventional banking operation into Shariah based Islamic banking since July/2004.

1.4 Vision of Exim Bank

The gist of our vision is "Together towards Tomorrow". Export Import Bank of Bangladesh Limited believes in togetherness with its customers, in its march on the road to growth and progress with services. To achieve the desired goal, there will be pursuit of excellence at all stages with a climate of continuous improvement, because, in EXIM Bank, we believe, the line of excellence is never ending. Bank's strategic plans and networking will strengthen its competitive edge over others in rapidly changing competitive environments. Its personalized quality services to the customer with the trend of constant improvement will be cornerstone to achieve our operational success.

1.5 Mission of Exim Bank

* To be the first bank in the banking arena of Bangladesh under the Shariah guidelines.

* To maintain Corporate and business ethics.

* To become a trusted repository of customers' money and their financial advisor

* To make our stock superior and rewarding to the customers/share holders.

* To display team spirit and professionalism.

* To maintain a Sound Capital Base.

* To provide high quality financial services in export and import trade.

* To provide excellent quality Customer service.

1.6 EXIM's Objectives

Based on their mission and vision, Exim Bank has come up with few objectives, which they believe will help them reach their desired destination. They are:

* Gaining a larger market share: Exim Bank currently has a quite low market share of less than 6%. They want to increase their market share in the coming years.

* Strengthening brand image: Exim wants to establish them as a bank providing excellent service in the minds of the customers. This will help them strengthen their brand image.

* Provide technologically advanced services: Exim wants to provide technologically advanced services for the convenience of their customers. They were the first bank in the country to introduce Money link ATM cards. Now they have introduced Phone-banking, Internet banking and sms banking.

* Making banking comfortable and convenient for customers: Exim wants to retain their customers