Eric Carr Case

Eric Carr

Unit 1 Individual Project

Bus310-1304A-03

Instructor Roberta Katz

10-15-2013

Abstract

In this individual project the author will explain how he would present the issue of potentially defective products to the CEO, directors , and managers. Then the author will elaborate on how he would notify the customers of such an occurrence. The author will also describe the internal actions that can be done to prevent future problems. Then finally the author explains what can be done to ensure that a strong sense of business ethics permeates his company.

How would you effectively present the issue of potentially defective products to the CEO, other directors, and managers?

When effectively presenting an issue to the CEO and other directors and managers I would make sure that I empathized with them, and then I would present the facts. I would ensure that I used "I" statements throughout my presentation. I would tell the management team what was going on and always begin with "I have found an issue that needs addressed and it is." and then I would also have answers to assist with correcting the issue. When the presentation is finish I will end with thanking them for their time and ask them to keep the things that I have noted under consideration. I conduct the presentation this way because then they are more likely to assist in the issue because I treated them with dignity and respect. I would have the forte of letting them know that they can count on me to help the company become better. I think most companies do their best when all managers are aware of potential issues.

How would you specifically notify customers of such an occurrence?

When making the customers aware of any occurrence of an issue with a product, I would first have them return the product to our company for either a refund or an exchange for another product if they wish to. The notification would be handled through the process of involving the media and local newspapers announcing the product recall. Additionally the company would also process e-mail communication to customers we had e-mail addresses for as well as posting the recall information on our company website. Our company would list the necessary instructions for the customers to contact us for shipping information at the company's expense and ensuring the product is returned and customers are aware of the issue. This will earn our company a good reputation with the customers for caring for their safety.