Describe and Evaluate the Process - Chuck Jones

Question two wants us to describe and evaluate the process Chuck went through to change the way design decisions were made and describe and evaluate the company's new design decision process. Chuck Jones set out to change the design process that Whirlpool was using from a return on investment approach to an approach backed by data. When the resource allocation team asked Chuck to provide proof that his new design ideas would pay off for Whirlpool he was unable to give the team solid financial data. The first step in changing the process that Chuck took was to survey other companies that he viewed to be in similar situations. Chuck found out that very few companies had a process for determining future results with something other than past performance. Chuck would need to come up with a plan to measure how customers would react to future design changes. Positive reactions would then equate to the financial return on investment that the resource team wanted. Whirlpool's new design process would focus on the customer. The company went back to putting the customer first... what criteria does whirpool designQuestion two wants us to describe and evaluate the process Chuck went through to change the way design decisions were made and describe and evaluate the company's new design decision process. Chuck Jones set out to change the design process that Whirlpool was using from a return on investment approach to an approach backed by data. When the resource allocation team asked Chuck to provide proof that his new design ideas would pay off for Whirlpool he was unable to give the team solid financial data. The first step in changing the process that Chuck took was to survey other companies that he viewed to be in similar situations. Chuck found out that very few companies had a process for determining future results with something other than past performance. Chuck would need to come up with a plan to measure how customers would react to future design changes. Positive reactions would then equate to the financial return on investment that the resource team wanted. Whirlpool's new design process would focus on the customer. The company went back to putting the customer first...Question two wants us to describe and evaluate the process Chuck went through to change the way design decisions were made and describe and evaluate the company's new design decision process. Chuck Jones set out to change the design process that Whirlpool was using from a return on investment approach to an approach backed by data. When the resource allocation team asked Chuck to provide proof that his new design ideas would pay off for Whirlpool he was unable to give the team solid financial data. The first step in changing the process that Chuck took was to survey other companies that he viewed to be in similar situations. Chuck found out that very few companies had a process for determining future results with something other than past performance. Chuck