Competitor Analysis (tci-Xps) India

TCI-XPS is India's leading door-to-door Express Distribution Specialist. It is a division of INR 20 Billion (Approx. $ 450 Million USD) of Group TCI and is well equipped to handle the diverse express delivery requirements at domestic and international level. The advantage of seamless connectivity across air, road and rail with the widest branch network gives the customers a unique offering simply unmatched in the industry.

This project was undertaken to understand and compare the services being offered by TCI-XPS and comparing them to the services being offered by other player in this segment.

Therefore the primary aim of this research is to find out and study all the major services being offered by various companies in express logistics industry, to study the operating structure and unique characteristic of these companies and to find out the areas in which TCI-XPS is leading or lagging in comparison to its competitors.

The research was undertaken to study the services and operating structure of GATI, BLUEDART, OM LOGISTICS, SAFEXPRESS, TNT, and AFL (DHL) who are the major competitors of TCI-XPS.

The Research methodology involved the collection of data through company websites, Brochure, and by talking to the people working in these companies in various departments like marketing, Customer service, operations etc and then analysing the data from different companies on some specific grounds.

The data was analysed and the comparison was done with various other companies and it was recommended that TCI-XPS should move into temperature controlled logistics as not many companies are into it and there are opportunities in pharma sector as not many companies are catering to the need of this sector. TCI-XPS should

also provide customised software to big clients and come up with more convenient tracking tools.

2. LOGISTICS INDUSTRY

Logistics management is increasingly becoming a topic of interest among academicians and practitioners since it may lead to reduced operational costs, improved delivery performance and increased customer satisfaction levels.

The global logistics industry is estimated to be worth USD 300 billion. Though most of the large service providers are headquartered in Europe, the biggest market is the US, which captures about one-third of the world market. The global logistics industry is characterized by high costs of operations, low margins, shortage of talent, infrastructural bottlenecks, demand from clients for investing in technology and providing one-stop solutions to all their needs, and consolidation through acquisitions, mergers and alliances.

Though, in India, the industry is still in its infancy, there is immense potential for growth. The Indian logistics industry is currently plagued with low demand, poor infrastructure, high costs, government regulations etc. However, it is going to turn around on the back of robust GDP growth, globalization, FDI in logistics and increasing government support. This paper highlights the current