Best Buy...Best Job

Case Study: Best Buy...Best job

There are two customer programs ("Pushing gadgets to catering to customers" and "Customer-centricity") and three employee programs that offered by Best Buy in this case study which are as follows:

i) "Reward long hour and sacrifice"

Advantages:

* Reinforcement theory-Shaping employees behavior by controlling the consequences of the behavior, that is people will do the routine things repeatedly and giving the results that you want.

* Psychological and safety - as long as you work hard you will be rewarded.

Disadvantages:

* Expectancy theory - Employees expect a hard day ahead and low in moral.

ii) "Result oriented work environment (ROWE)"

Advantages:

* Self-actualization and esteem - It provides an opportunity for employees to be creative and work hard to achieve their goals.

Disadvantages:

* Expectancy theory - Employees with less talent will not feel secure to work in such a environment.

iii) "Innovative incentive program to foster our innovative culture"

Advantages:

* Again self-actualization and esteem play a role in this program - it is an incentive program that reward and encourage people to achieve goals.

* Social-employees might create social bonds with the customers.

Disadvantages:

* Expectancy theory-People with less talent might not be able to reap the rewards and will be feeling being deserted.

2. Cashier Jobs - this is a normal cashier job with but according to Best Buy, this job is about so much more than transactions. Through your day-to-day interactions, you'll learn about our products and services, which might naturally lead to new opportunity in customer service or sales.

Customer Service Jobs - this could be another interesting job in Best Buy because you do not only serve customer but you become a customer's most trusted advisor. This is how they put it - 'Nobody brings Best Buy to life more than our service specialists. As a Blue Shirt, you become our customers' go-to resource. They depend on you to know their needs and set them up. And your courtesy, knowledge and professionalism will bring them back -- along with a few other people they know. '

3. A "top achiever" ribbon program should fit in with Anderson's managerial philosophy. This program