Atlanta Home Loan

1. How would you describe the Atlanta Home Loan (AHL) control system at the time Al Fiorini left for California? (Hint ensure you identify all the major controls used)

Action controls:

a. before he went back to school

-Al monitored the activities of his loan offers by tracking the number of credit inquiries each requested.

-Al closely monitored the loan application/lead ratio depending on the skill of the loan officer.

b. After he went back to school

- Not letting Wilbur as a new partnership to sign the check written against AHL's main bank account and Al must approve all outflow of cash from his company. Al also order to Wilbur and Letitia not to write any more checks without his permission.

-Al monitor monitored tracked the employee head count, number of leads, credit inquiries, loan applications funded expenses and bank activity. By monitoring these actions Al can hold employees accountable for desired actions or undesired actions.

-Al also had been monitoring the activity in the Bank of America (BofA) account on the internet from Los Angeles.

Result controls:

a. Define dimensions

Al must define the right performance dimensions because the goal that are set and the measurements that are made shape employee views and cultural of what is important to do. Moreover, Al must explaining AHL's dimensions on which result are desired such as profitability and others.

b. Measuring performance

this element was involving the measuring performance through many ways such as financial and non-financial performance. By financial performance Al will know what the level of their financial performance such as, operating margin, net income, earning per share. For non-financial Al will know about the market share, customer satisfaction and growth of their company in this industry.