Acknowledgement Case

Acknowledgement

At first we want to thank almighty as He enables us to complete the report on "How is about Customer Attitude toward Bangladesh Biman". We would like to give special thanks to Mr. Moktar Ali, lecturer of the department of business administration of Daffodil International University for giving us a lot of helps, time and ideas. She has assists us with necessary ideas and concepts for making this report.

We also want to give thanks the computer printing shop, because they help us very much to print and make this file.

Finally, we would like to say that we will remain responsible for the errors; we expect a sympathetic consideration from you.

Bangladesh Biman (20) GMG:

1. Your name please?

Answer:

2. Mention your age

Answer:

3. Gender?

Answer: Male Female

4. Have you ever flown by Bangladesh Biman?

Answer:

5. If you have flown, how many times?

Answer: 1-5, 5-9, 10-15

6. Which places did you travel by Bangladesh Biman?

Answer:

7. Were the prices within your affordability?

Answer:

8. How was the quality of the service?

Answer:

9. In which class did you travel by Bangladesh Biman?

Answer: Economy, Business Others

10. What is your opinion regarding the service of cabin crews?

Answer:

11. Do you think they are enough trained?

Answer:

12. Do you think they need further training to improve the quality?

Answer:

13. What is about the appearance of the Bangladesh Biman?

Answer:

14. Is the inside of the Aircrafts?

Answer:

15. How the service of Bangladesh Biman can be improved?

Answer:

16. Are flights of Bangladesh Biman late?

Answer:

17. How