A Good Day

1. The changes in the country were based around the jobs of factories and changes in Technology, communication, and transportation. This created many jobs in factories and jobs promoting and helping the companies grow and moved away from the agriculture.

2. 2 acts passed

--- The Interstate Commerce act - have to post how much you charge to cross state lines "gave discounts to large businesses and over charged the small businesses while crossing state lines."

--- The Sherman Act - You can not become to big or ells they will break you up " like Rockefeller oil company got broken into 32 other companies"

3. Frederick W. Taylor and Scientific Management

1. Trying to find the one best way to manage people

2. Employees should be selected based on skill

3. The principles should be explained to the workers

4. Management and workers should be interdependent so they cooperate

In 1924 researchers conducted an experiment at the Hawthorne plant in Cicero

, They tried many things but what ever they did the production went up it was because the employees thought they were getting attention so they worked harder

Know as the Hawthorne effect

Theory X and Theory Y

X- assumes workers are lazy; Managers must impose strict rules and make all-important decisions.

Y- Assumes people find satisfaction in their work given proper working environment; managers give them a lot of freedom and let them make mistakes.

X&Y - Most companies combine elements of both.

Total Quality Management

W. Edwards Deming came up with a mathematically based approach to quality control that became known as the TQM. TQM is a system of management based on involving all employees in a constant process of improving quality and productivity by improving how they work

4 In the Hawthorne effect the studies show that workers respond better to most changes because they feel like they are getting attention which makes them want to work harder

1 It is hard because you want people to be themselves or to have new and original ideas which would be hard to do with limitations on them

2 The workers that would work harder would be the workers with a better work environment because they feel like they are getting attention, which makes them, want to work harder.

1. consider quality as well as price in awarding business

Institute a vigorous program of job training

Drive out fear so that everyone may work effectively for the company

Create consistent purpose for improving products and services in order to remain competitive

Constantly improve the system of production and service It's management's job to work continually on the system

2. X- assumes workers are lazy; Managers must impose strict rules and make all-important decisions.

Y- Assumes people find satisfaction in their work given proper working environment; managers give them a lot of freedom and let them make mistakes.

3.

Japanese style of management

1. Lifetime employment

2. Collective decision making

3. Collective responsibility

4. Slow evolution and promotion

5. Implicit control mechanisms

6. No specialized career path

7. special concern for employees as a person

American Style

1. short-term employment

2. individual decision making

3. Individual responsibility

4. Rapid