Case Study: A Business Trip to Brussels

PROCESSES

MATERIALS

INFORMATION

CUSTOMER

Landing slot allocation

X

X

Services at airport

Snow-clearing

X

X

Catering suppliers’ vans

X

x

Aviation fuel trucks

X

X

Baggage trailers

X

X

X

Buses transporting

X

X

x

Security police

X

X

Services after landing

Baggage unloaded

X

X

X

Fuel loaded

X

Technical engine checking

X

X

Passport control

X

X

X

First aid room

X

X

X

Baggage reclaim

X

X

X

Flight scheduled display at airport

X

X

Checking-in

X

X

X

Shopping in airport

X

X

Restaurants, bars

X

X

Special need service (wheelchair, pets…)

X

x

De-icing

X

X

Flight information desk

X

X

Baggage loaded to the plane

X

X